FAQ

Have Any Questions on Your Mind?

Choosing the right software partner raises a lot of questions. Here are answers to the ones we hear most.

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FAQ3

General Questions

1. What kind of businesses do you work with?

Businesses of any size — from small teams replacing spreadsheets with their first real system, to larger companies consolidating multiple tools into one custom platform.

2. Do you offer ready-made software, or is everything custom?

Everything we build is custom, scoped around your specific process. We don’t sell off-the-shelf packages or subscriptions.

3. What kind of systems can you build?

ERP and accounting systems, CRMs, HR and payroll platforms, support/helpdesk systems, analytics dashboards, learning platforms, and general custom web or mobile applications.

4. How long does a typical project take?

It depends on scope — a single-function system (like a CRM) can take a few weeks; a full multi-department platform takes longer. We give you a realistic timeline after scoping your project.

5. Do I need an in-house IT team to use the software you build?

No. We handle setup, deployment, and support — your team just uses the system.

Process & Support

1. How is my business data protected?

We build on Frappe’s open-source foundation, with role-based permissions, encrypted storage, and access controls appropriate to your business.

2. Will my project or design files remain confidential?

Yes. We treat every client’s project details, data, and files as confidential, with access limited to the people working on your build.

3. Do you offer support after the system goes live?

Yes — post-launch support and updates are part of every engagement, not a separate add-on you have to negotiate for.

4. What if I need changes or new features after delivery?

Since your system is genuinely yours, we can extend it anytime — new modules, new integrations, or entirely new features as your business grows.

5. How can I reach support if something goes wrong?

Directly — email scale@softlabs.cloud or call +91 94471 04573. You reach the people who built your system, not a ticket queue.

Engagement & Pricing

1. How is a project priced if there’s no fixed package?

We scope your specific requirements first, then give you a clear, upfront cost — based on what you need, not a per-user or per-month fee.

2. Can I start with a smaller project and expand later?

Yes — many clients start with one system (like a CRM or accounting setup) and expand into a fuller platform once it proves out.

3. Is ongoing hosting/maintenance included, or is it separate?

This is scoped per project — we’ll lay out clearly what’s included in the build and what ongoing support costs, before you commit to anything.

4. Will I own the software outright?

Yes. Built on an open-source foundation, your system is genuinely yours — no license fees to keep using it, no vendor lock-in.

5. How do I get an actual quote?

Book a free consultation — we’ll ask about your business, scope what you need, and follow up with a clear cost and timeline.